Due to serverity of this issue, this article has been repeated from the last e-newsletter to help aid our clients.  It has almost become an epidemic within the realm technical issues.  Every other day we are receiving calls from current and new clients asking what to do when this arises.  Therefore, we have re-run this article.

There is a new irritant in town.  It's technically not called a "virus", but rather an adware or malware.  Depending on the anti-virus or anti-spy ware that you use to cleanse it from your PC, it has many names.  It previously had a 2008 version until programs got wise and repaired it.  Then a troublesome 2009 version plagued us.  A program pops up alerting you that you  have X,XXX (a random number) of adware/spyware or virus instances infecting your computer.  Every time you go on the Internet, this fantastic program wonderfully lets you know you are seriously in danger.  However, if you watch this number, the number of infections changes, up or down each time the program opens.  It is extremely random and never close to the number before.  You could have an enormous amount 3 seconds ago and one tenth of it now and not have done anything to repair it.  However, this program that is alerting you is letting you know that it can repair it for you.  Pretty soon, no matter what you do, that pesky program is there.  I'm here to tell you right now, that this unwanted program that is there to save the day -- is what you need to be saved from!!  Until Symantec and others came out with a release to repair, clients were restoring their PC's, hiring us to wipe their hard drives clean and start over, going deep into the computer registry and edit line by line any entry of that major headache it created.  If you tried to uninstall it from Add/Remove, guess what?  It reinstalled istself all over again.  Good luck with that.  The unfortunate thing was that it slipped by even the most current anti-virus during its early stages.

If you see a popup ad, don't click yes or no; click "X".  Even though this slipped by anti-virus, don't let your anti-virus expire and always keep it up to date.  Your chances are reduced.  Don't open e-mail from anyone you don't know.  If there is a suggestion to download anti-virus or anti-spyware removal on the Internet from a popup ad -- don't.  Quite often that IS adware/spyware . 

This annoyance has been the biggest repair problem on our trouble tickets in the past few months.  Take heed.  

If you have a question you would like answered, please send them to support@allcomm-wi.com and I will do my best to include them in our newsletters

BACK